For a customer purchase
Contact the merchant you paid, using your order and payment references. SlinePay cannot initiate refunds for unrelated purchases. Do not send card credentials or OTPs.
A return journey.
Clearly explained.
Understand who handles a purchase refund, what each status means and how the demonstration works.
For a merchant
A live refund requires an eligible captured payment and enabled provider integration. Check the refundable remainder, earlier refunds and any requests still processing before initiating another.
Request, processing and completion
An accepted request is not a guarantee that money has reached a bank. Keep the provider reference and explain the verified status. Timelines depend on the actual arrangement; no universal period is promised here.
Cancellation and SlinePay service fees
Purchase cancellation terms belong to the merchant’s offer. SlinePay service-fee cancellation and refund terms require an approved commercial agreement and are not established by this preview.
Try the demonstration
The transaction detail panel records a separate partial or full refund and reserves processing amounts. You can simulate completion and see the effect on net activity and the sample settlement.